Welcome to COPYPASTEY support. We are glad you are here. If something feels confusing, is not working as expected, or you simply want to share an idea, email us at support@copypastey.co.
We aim to reply within two business days. If your message is about a billing issue, account access, privacy request, or possible security concern, please say so in the subject line so we can route it appropriately.
Quick answers
What is included in the Free plan?
The Free plan is $0. It includes unlimited capture and does not include AI features.
What is included in Pro?
Pro includes the paid features shown when you subscribe, including AI features. Pro costs $8.99 per month or $85.99 per year. Eligible new Pro subscriptions include a 14-day free trial.
Does COPYPASTEY use AI automatically?
No. AI features run only when you choose an AI action. You can use COPYPASTEY without allowing AI to touch your library. When you do choose an AI feature, the content relevant to that request is processed through our server-side AI service.
Where is my captured content stored?
COPYPASTEY stores captured content on Nomos servers in a cloud-hosted database so your library can sync across the devices where you use COPYPASTEY. You can export or delete your data at any time. Our Privacy Policy explains this in more detail.
How do I get help with a feature?
Email support@copypastey.co with a short description of what you were trying to do and what happened instead. Screenshots are welcome if they do not include information you would rather keep private.
Cancel a subscription
Subscriptions renew automatically unless you cancel at least 24 hours before the current billing period ends. Canceling stops the next renewal. It does not automatically delete your account or your captured content.
Cancel on iOS
Apple manages subscriptions purchased through the iOS app.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple Account name.
- Tap Subscriptions.
- Select COPYPASTEY.
- Tap Cancel Subscription and follow the confirmation steps.
You can also manage subscriptions through the App Store account menu. Deleting the COPYPASTEY app does not cancel a subscription. If COPYPASTEY does not appear in your Apple subscriptions, make sure you are signed in with the Apple Account used for the purchase.
Cancel on the web
Web subscriptions are processed by Stripe. Sign in to COPYPASTEY on the web, open your account billing controls, and choose the option to cancel your subscription. Follow the confirmation steps shown there.
If you cannot reach the billing controls, email support@copypastey.co from the email address associated with your account. We will help you find the right cancellation path. For your security, we may ask for information needed to verify the request.
Request a refund from Apple
Apple handles refunds for purchases made through the App Store. To request one:
- Go to reportaproblem.apple.com.
- Sign in with the Apple Account used for the purchase.
- Find the COPYPASTEY purchase.
- Choose Request a refund and select the reason that best matches your situation.
- Submit the request to Apple.
Apple decides refund requests under its own policies. Nomos cannot approve, deny, or issue Apple refunds. If you purchased Pro on the web, email support@copypastey.co for billing help.
Export or delete your data
You can export your content and request deletion of your data at any time. Use the available tools in COPYPASTEY to export or delete, or email support@copypastey.co for help.
To make a request by email, use a clear subject such as "Export my data" or "Delete my data." Please send the request from the email address associated with your account. We may ask for information to verify your identity before completing it.
Deleting your data is different from canceling a subscription. If you want both, cancel the subscription through Apple or the web billing controls and separately request deletion of your account and content. We will delete information from our active systems, subject to limited information we must keep for legal, security, fraud-prevention, or dispute-related reasons. See the Privacy Policy for details.
Report a bug
A clear report helps us fix things faster. Copy this template into an email to support@copypastey.co and fill in what you can:
Subject: Bug report
What I was trying to do:
What happened instead:
Steps that led to it:
Where it happened: iOS app or web
COPYPASTEY version, if available:
Phone, tablet, or browser details:
How often it happens:
Screenshot or screen recording: optional
Anything else that may help:
Please do not include private snippets, account passwords, payment-card numbers, or other sensitive information in a bug report unless we specifically need it and you are comfortable providing it.
Accessibility and feedback
We want COPYPASTEY to work well for more people. If you encounter an accessibility barrier, need help using a feature, or have an idea that would make the service clearer or easier to use, email support@copypastey.co. Tell us what you were trying to do, what assistive technology or setup you use if you wish, and what would have helped. Your feedback is welcome.
Contact
Support email: support@copypastey.co
Response goal: within two business days